So Telstra, I tihnk it’s time for the user to stand up to the ISP, so you know what, I am uploding all the calls, with edited audio so you can’t sue me (yes, even with your thousands of lawyers just raking in all the money from the lawsuits you have.)
We called last week to get the disconnected problem fixed, you said you were sending out techies (this is the second time you said you were) and whadda you know, not even a record of that. Called last night, techies will be here at the exchange and fixing it.
Apparently we are meant to be getting up to about 16mbps from you as we are under 2km from the exchange, yet we get 6.5 due to your shitty line quality (45 DBs) - it seems as if we started on 8mbps and have gone down to 6.5, yet are paying for 20 (oh yeah, where is that $40 you owe us? It’s been two months now)
Look, we pay for a service, if you don’t give us at least mediocore level service and you claim to have the BEST service in Australia… either that or you claim to be really good or choose your words in your adverts so that the user thinks that you guys are the best service in Australia… Basically, if you don’t give us that service, we are entitled for a refund, without any cancelation fee, as well.. we haven’t received the service you claim to provide.
If we don’t get a refund, I am going to do the right thing and show Aussies what they are REALLY in for when you guys say “SERVICE” - no, I’m not trying to hurt your business, I am trying to show you that we are what drives your business and if you lie to us, then why can’t we lie to you (though we haven’t,) I think it’s time that we show the country, or the people across the globe who know how shitty your service has been, just what service you have given us (not the one we paid for)
It’s time that Telstra support home users.
It’s time the user stood up!
Telstra… this is your last chance, I am going to email you a link to all the posts as Mathhew recomended and if we don’t receive a refund OR 300gb of bandwidth on a 24mbps connection (with the average speed of 14mbps or more) then I am going to upload the calls… and don’t think that because I am 15 nobody will beleive me or they won’t take it seriously, because if you just listen to your calls which you record and then think that, you’d have to be an absolute idiot… Just because you are hiding behind your phone network, doesn’t mean you can get away with what you have done.
July 15th, 2008 at 8:13 pm
If you bleep out names, phone numbers, and street addresses, you’ll be fine.
July 15th, 2008 at 9:24 pm
That’s what I thought but my teacher said that it might be illegal just to have their voice in it… I’m going to do some searching, either way, I’ll find a way
July 16th, 2008 at 6:41 am
If that were the case, the Jerky Boys would be in a heap of hot water, and so would a ton of other comedian web sites. You can hear recordings of people’s voices on the radio and TV and they never have any trouble.
Remember the radio station that played the recording of the Texas Serif guy who freaked out a telemarketer and scared him into thinking he was involved in a homicide? That was funny.
The only thing I not sure about is who called who. You can record all you INCOMING call and do whatever you want with them, but if you call them and record it, then that is where you might have problems, but you may not if you bleep out personal info like, names, phone numbers, and addresses.
After that, they really can’t prove it’s them, but in the same case, you can’t either. But we believe you.
July 16th, 2008 at 6:43 am
replace “You can record all you INCOMING call” with “You can record all your INCOMING calls” and then delete this comment please.
Don’t want that grammar cop to show up again! LOL
July 16th, 2008 at 1:16 pm
You cannot record a telephone call in Australia without first informing the person on the other end of the line that you are doing so - that’s why all customer service call centers have that recorded message stating that your call may be recorded. You must ask specifically for it not to be recorded if that is your wish.
Stay legal. Did you ring the Telecommunications Ombudsman like I suggested?
July 16th, 2008 at 2:17 pm
Wow Chris, sounds like you guys need to get a new service provider- FAST!
July 16th, 2008 at 10:49 pm
Macbros, I CBF ATM, headache, sleepy.
Kevin, we will be when we get some time to, hopefully tomorrow or on the weekend.
Josh, yes.
quick responses, but I have a headache, g2g, sorry